Zenith Bank has concluded an investigation into the disappearance of N4 million from the account of customer Ms Chiamaka Agim, who posted a video on social media about the incident.
The bank found that Ms Agim had been careless with her phone and that the funds were moved from her registered device, indicating that she must have authorized the transactions or someone had access to her phone.
Ms Agim did not report that her phone was stolen, suggesting that someone close to her had access to the device.
In a two-page investigative report sent to her, it was revealed to the customer how her details were compromised using the same device she has used to carry out mobile banking transactions in the past, which was never repudiated by the complainant.
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“Prior to the fraudulent withdrawals, we did not receive any information that you compromised your banking details.
“The bank has in place an emergency USSD Code *996*911# for customers to dial and restrict their account from any mobile phone when they suspect their account has been compromised or lose their phones.
“If your claim of that the transactions were not authorized by you is true, it means that somebody had unrestricted access to your phone,” a part of the report read.
The bank recovered a sum of N800,500 and advised Ms Agim to get a court order to repatriate the money from Access Bank Plc.
They also advised her to report the matter to the Special Fraud Unit of the Nigeria Police Force to help apprehend the culprits.
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